Terms of Sales
PREAMBLE
The merchant site "guiltypleasure.shop" (hereinafter referred to as "the site") is published by the company GUILTY PLEASURE (SASU) whose head office is at 56 rue d'Aboukir 75002 Paris, registered in the Trade Register under the number 832 414 833 whose intra-community VAT number is: FR75832414833 (hereinafter referred to as GUILTY PLEASURE).
These general conditions of sale (hereinafter the "CVG") apply to all orders for products offered for sale on the Site.
Article 1: object
The purpose of these general conditions of sale is to define the terms of distance sale between GUILTY PLEASURE, on the one hand, and any non-commercial and major or minor natural person, with the prior agreement of its exclusively legal representative, carrying out a purchase on the Site of the following goods: Textiles (hereinafter the "Customer"), on the other hand.
These Terms and Conditions, written in French, specify in particular the different stages necessary for the placing of the order by the Customer, the terms of payment and delivery as well as monitoring of the Customer's order.
Any service performed by the company GUILTY PLEASURE therefore implies the buyer's unreserved acceptance of these general conditions of sale.
Article 2: Products
The products offered for sale by GUILTY PLEASURE are those appearing on the Site on the day of its consultation by the Customer (hereinafter the "Products").
The Products are presented by means of an information sheet (product description, composition and price) drawn up with maximum accuracy and precision in order to allow a most faithful and complete description.
GUILTY PLEASURE reserves the right at any time to add new Products, to delete all or part of the Products presented for sale on the Site, to modify their presentation, without any specific formalities vis-à-vis Internet users.
GUILTY PLEASURE undertakes to deliver Products which meet the requirements in force relating to the safety and health of persons in accordance with European provisions, and in particular the legislation on chemical substances with regulated content.
Article 3: Price
The prices of the goods sold are those in force on the day the order is taken. They are denominated in euros and calculated without taxes. Consequently, they will be increased by the VAT rate.
Delivery costs are invoiced to the Customer, in addition to the price of the Products, unless otherwise stated or conditions. The amount of delivery costs is indicated to the Customer when placing their order.
GUILTY PLEASURE (SASU) has the right
to change its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated during the registration of the order.
Article 4: Discounts and rebates
The proposed prices include discounts and rebates that the company GUILTY PLEASURE would have to grant given its results or the assumption by the buyer of certain services.
Article 5: Discount
No discount will be granted in the event of early payment.
Article 6: Order
Any order implies acceptance of the prices and description of the Products available for sale. GUILTY PLEASURE undertakes to fulfill orders received on the Site only within the limits of available stocks of the Products.
GUILTY PLEASURE offers the possibility to pre-order according to the conditions defined in clause 4.1.
In the absence of availability of one or more Product (s) ordered, GUILTY PLEASURE undertakes to inform the Customer by e-mail as soon as possible.
The Customer's order for an unavailable Product will then be automatically canceled, the amount paid will be refunded.
In the event that the order relates to several Products, the unavailable Product will be refunded. The rest of the order will be automatically dispatched.
GUILTY PLEASURE reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order or who presents any form of risk.
The placing of an order by the Customer implies his full and unreserved acceptance of these GTC, to the exclusion of all other general conditions of sale.
6.1. Pre-order condition
Over a period of 2 to 5 days, the Customer has the possibility to pre-order GUILTY PLEASURE guarantee the Customer of the availability of the product.
In order to materialize their pre-order on the Site, the Customer must follow the following steps:
- Step 1. Create your customer account or indicate your username and associated password;
- Step 2. Add the selected Product (s) to your basket; access to the basket is possible at any time for modification or validation;
- Step 3. Confirm your basket after checking its content;
- Step 4. Access your account to confirm and complete the contact details required for delivery; in the event that the Client does not already have an account on the Site, create his client account and fill in the required information regarding his identity;
- Step 5. On the page of the order summary, check the amount of the order as well as delivery costs and expressly accept the Terms and Conditions of the Site in force;
- Step 6. Finally, the Customer will be redirected to the secure online payment site to validate the payment.
The final acceptance of the Client is materialized by the validation of his bank details (bank card number, expiration date and cryptogram). This bank information is known only to the payment provider retained by GUILTY PLEASURE. They do not pass through or are stored on the computer systems of the GUILTY PLEASURE brand, nor handled or manipulated by its staff.
6.2 Placing an order
In order to materialize their order on the Site, the Customer must follow the following steps:
- Step 1. Create your customer account or indicate your username and associated password;
- Step 2. Add the selected Product (s) to your basket; access to the basket is possible at any time for modification or validation;
- Step 3. Confirm your basket after checking its content;
- Step 4. Access your account to confirm and complete the contact details required for delivery; in the event that the Client does not already have an account on the Site, create his client account and fill in the required information regarding his identity;
- Step 5. On the page of the order summary, check the amount of the order as well as delivery costs and expressly accept the Terms and Conditions of the Site in force;
- Step 6. Finally, the Customer will be redirected to the secure online payment site to validate the payment.
The final acceptance of the Client is materialized by the validation of his bank details (bank card number, expiration date and cryptogram). This bank information is known only to the payment provider retained by GUILTY PLEASURE. They do not pass through or are stored on the computer systems of the GUILTY PLEASURE brand, nor handled or manipulated by its staff.
6.3. Confirmation of pre-order or order
Within one hour of placing their pre or order, the Customer will receive an e-mail confirming:
- the registration of his pre or order,
- details of the items ordered,
- the total price,
- delivery fees,
- the delivery date or time,
- the means of payment chosen,
- information on the right of withdrawal,
- summary of his personal data including the delivery address,
- that his card will be debited immediately when the order is placed.
6.4. Archiving the order
The Customer's basket is archived and kept for a subsequent order for a period of thirty (30) days, even if the Internet connection is interrupted. However, in order to access their archived basket, the Customer must reconnect to the Site using the same computer with the same IP address for connection to the service.
The details of the order are archived in accordance with article L.213-1 of the Consumer Code, for a period of ten (10) years on a secure server. However, no credit card number is kept by GUILTY PLEASURE.
The Customer accepts that the order confirmation is considered as proof of the contractual relations between the Parties.
Article 7: Payment conditions
Payment is made online, by credit card at the time of placing the order by the Customer.
The cards accepted are: Carte Bleue, Visa, Mastercard, American Express issued in France.
GUILTY PLEASURE (SASU) reserves the right to cancel an order for just cause and in particular for an order which would present, during the scoring of the fraud module, a risk of fraudulent use of bank card.
GUILTY PLEASURE (SASU) reserves the right to refuse to honor an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute is in progress.
Article 8: Delivery
The delivery is made:
• either by sending a notice of provision in store to the attention of the buyer;
• either at the place indicated by the buyer on the order form.
The delivery time indicated when registering the order is given for information only and is in no way guaranteed.
Consequently, any reasonable delay in the delivery of the products may not give rise to the benefit of the buyer:
• compensation for damages;
• the cancellation of the order.
The risk of transport is borne entirely by the buyer.
In case of missing or damaged goods during transport, the buyer must make all the necessary reservations on the order form upon receipt of said goods. These reservations must also be confirmed in writing within five days of delivery, by registered mail AR.
The delivery costs are calculated automatically as soon as you finalize your shopping bag and appear in the total payable. The amount depends on the products of your order, the delivery area and the service chosen.
Article 9: Returns
Any item received defective or showing an anomaly must be reported by e-mail within 24 hours after receipt of the package (the e-mail must contain the order number, item reference and photo acknowledging the defect). The latter may be returned (after agreement within a maximum period of 7 days from the day of our agreement).
As the exchange is not authorized, upon receipt, defective items will be reinjected into having them, the amount corresponding to the items will then be deducted from the next order.
For any return of goods that have not been subject to a return authorization, no credit will be issued.
Article 10 - Protection of personal data
All the data communicated by the Customer on the Site are necessary for the processing and delivery of orders and are exclusively reserved for GUILTY PLEASURE or its partners.
The information collected is subject to data processing for which the manager is GUILTY PLEASURE (SASU) and is intended for GUILTY PLEASURE in order to inform the Client of the products and services offered by GUILTY PLEASURE.
In accordance with the amended "IT and liberties" law of January 6, 1978, the Customer has the right to access, modify, rectify and delete data concerning him. To exercise this right, the Customer requests it by e-mail to the address contact@guiltypleasure.shop or by post by contacting GUILTY PLEASURE - 56 rue d'Aboukir - 75002 Paris - France.
Article 11: Intellectual property - Domain name - Site
All elements of the Site, whether visual or audio, including the underlying technology, are the exclusive property of GUILTY PLEASURE and benefit from both copyright protection and the protection conferred by the provisions relating to trademark law.
GUILTY PLEASURE is the exclusive owner of the intellectual property rights on the following elements, without this list being exhaustive:
• The Products offered on the Site and the brands associated with the Products;
• The Site, and in particular on its tree structure, on the organization and the titling of its headings, on the visual and graphic identity, on its design, its functionalities, the texts, the animated or fixed images, the sounds, the know-how make, graphics and any other element composing the Site;
• The databases, their structure and their contents, designed and managed by GUILTY PLEASURE for the needs of editing the Site;
• All the design elements of the Site whether graphic or technical;
• The names, acronyms, logos, colors, graphics, or other signs that could be used, made or implemented by GUILTY PLEASURE.
GUILTY PLEASURE is also the exclusive owner of the domain name "guiltypleasure.shop".
Consequently, the total or partial reproduction of any of these elements, directly or indirectly, on any medium whatsoever and for any reason whatsoever, without the prior and express agreement of GUILTY PLEASURE is strictly prohibited .
Article 12: Force majeure
In the event of an event of force majeure as defined in article 1218 of the Civil Code and by the case law rendered by the French courts, the execution of the services of GUILTY PLEASURE and of the Client will be suspended in whole or in part.
Force majeure means any external, unforeseeable and irresistible event preventing GUILTY PLEASURE from performing its contractual obligations.
The execution of the GTCS will be suspended as long as the case of force majeure lasts and the execution and delivery times will be extended accordingly.
GUILTY PLEASURE will endeavor as far as possible to put an end to the case of force majeure or to find a solution allowing it to perform its contractual obligations despite the case of force majeure.
Article 13: Limitation of Liability
Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet, particularly with regard to technical performance, response times, connection times, inquiries or information transfers, risks the risk of contamination by viruses circulating on the network and in general all the risks linked to the use of the Internet.
In this regard, the Customer acknowledges that it is their responsibility to install appropriate anti-virus and security software on their computer hardware and any other device in order to protect them against any bug, virus or other programming routine of this order proving harmful.
GUILTY PLEASURE can therefore in no way be held responsible for any direct or indirect damage resulting from improper use or from an incident related to the use of the computer, Internet access, maintenance or malfunction servers, telephone line or any other technical connection, the connection of the Client to the Site being under its sole responsibility.
GUILTY PLEASURE is only required to deliver Products that comply with contractual provisions
Article 14: Modification of the GTC
These CGV are applicable as long as they appear on the Site.
Given the possible changes to the Site and the regulations, GUILTY PLEASURE reserves the right to modify the GTCs at any time. If necessary, the new GTC will be brought to the attention of the Customer by modification of the dedicated page of the Site.
Only the GTC in force at the time of the conclusion of the contract will be enforceable against the Client. The Customer expressly consents to the new version of the GTC by confirming a new order.
Article 15: Applicable law - Mediation - Disputes
These GTC are governed by French law.
In the event of a dispute, the Customer will first contact GUILTY PLEASURE Customer Service in order to seek an amicable solution.
In the event of a complaint not resolved amicably by the Customer Service, and in accordance with article L. 612-1 of the Consumer Code, the Customer may have recourse to the mediation service free of charge by requesting the intervention of a mediator, by visiting the following public services website: http://www.defenseurdesdroits.fr/
In the absence of an amicable resolution, any dispute that may arise between the Client and GUILTY PLEASURE due to the formation, interpretation and / or execution of these presents will fall under the exclusive jurisdiction of the Paris Commercial Court.
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